Delivery Information

Service Updates

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

Orders between 0 and SAR150: SAR50 charge.
Orders between SAR150 and SAR300: SAR25 charge.
Orders over SAR300: Free delivery.
Delivery is Saturday to Thursday.
Standard Delivery: Delivered within 2-8 working days.

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

VAT: A 15% VAT is applied to all orders, calculated on the total value of your order, including delivery costs.

Duties: For orders with a value above 1000 SAR, an additional 5% customs duty will be applied. Please be aware that this rate can vary for certain products based on their HS code. Our customer service team can provide you with the HS code for your products upon request.

Admin Fee: An administration fee of 2% is calculated on the total VAT and duty charges payable.

IMPORTANT NOTE FOR SAUDI ARABIA

National Address Short Code (KSA) is now a mandatory requirement for delivery. If you don't provide your right Short Code, you parcel might not be delivered accurately or on time. If you don't have a short code or need more information, please check https://splonline.com.sa/en/national-address-1/

Due to recent changes made by Saudi Arabia Customs, customers with orders valued over SAR1,000 will have to provide the following on collection:

Consignee First, Middle and Last Name
Consignee Date of Birth (Day - Month - Year)
ID or Iqama Expiration Date (Day - Month - Year)

Standard delivery: BHD8.20
Free delivery on orders over BHD36.20
Delivery is Saturday to Thursday.
Standard Delivery: Delivered within 2-5 working days.
Deliveries to Bahrain may experience delays at customs.

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

VAT: A 10% VAT is applied to all orders, calculated on the total value of your order, including delivery costs.

Duties: For orders with a value above 300 BHD, an additional 5% customs duty will be applied. Please be aware that this rate can vary for certain products based on their HS code. Our customer service team can provide you with the HS code for your products upon request.

Admin Fee: An administration fee of 2% is calculated on the total VAT and duty charges payable.

Standard Delivery: OMR5.40
Free delivery on orders over OMR37
Delivery is Saturday to Thursday.
Standard Delivery: Delivered within 2 working days to main cities, 3-5 working days to remote areas.

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

VAT: A 5% VAT is applied to all orders, calculated on the total value of your order, including delivery costs.

Duties: For orders with a value above 100 OMR, an additional 5% customs duty will be applied. Please be aware that this rate can vary for certain products based on their HS code. Our customer service team can provide you with the HS code for your products upon request.

Admin Fee: An administration fee of 20 AED is applied for each parcel in your shipment that is subject to VAT or duties. You will be notified at the time of dispatch if your order has been split into multiple parcels.

Standard Delivery: QAR85
Free delivery on orders over QAR350
Delivery is Saturday to Thursday.
Standard Delivery: Delivered within 2 to 5 working days.
Deliveries to Qatar may experience delays at customs.

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

VAT: There is no VAT on orders delivered to Qatar.

Duties: For orders with a value above 1000 QAR, a 5% customs duty will be applied. Please be aware that this rate can vary for certain products based on their HS code. Our customer service team can provide you with the HS code for your products upon request.

Admin Fee: An administration fee of 20 AED is applied for each parcel in your shipment that is subject to duties. You will be notified at the time of dispatch if your order has been split into multiple parcels.

Standard Delivery: KWD6.70
Free delivery on orders over KWD29.40
Delivery is Saturday to Thursday.
Standard Delivery: Delivered within 2 to 6 working days.
Deliveries to Kuwait may experience delays at customs.

We've listened to your feedback! All taxes are now covered on site, no more additional payments on delivery.

VAT: There is no VAT on orders delivered to Kuwait.

Duties: For orders with a value above 100 KWD, a 5% customs duty will be applied. Please be aware that this rate can vary for certain products based on their HS code. Our customer service team can provide you with the HS code for your products upon request.

Admin Fee: An administration fee of 2% is calculated on the total duty charges payable.

Our courier, will contact you via email with a secure payment link to settle any outstanding charges before your delivery is completed.