If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.
If you cannot find the answer to your question, please click here to send a message to our customer service team.
We always try our best to answer all queries within 1 working day.
Shipping to UAE (VAT): Please be aware that a customs charge of 5% will be added to orders exceeding a total value of 1,000 AED. Customers are responsible for their own customs charges and are therefore advised to calculate the total value of the products ordered.
If you wish to speak to one of our employees, please call us on our direct line: +44 161 8131487
Our phone opening hours are (UK time): Monday – Friday: 9 am – 6 pm Saturday: 10 am – 4 pm Sunday: 11 am – 2 pm
Please note that the provided phone line is English, and we can therefore only assist you with any query in English.
Please also note that our phone lines will be closed on UK bank holidays.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on feedback@thehutgroup.com.
Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on ‘My Account’ on the top right of our website and follow the prompts.
The Customer Relations Team opening hours are Monday - Friday 9am to 6pm (UK time).
For any security related bugs or issues please email securitybugs@myprotein.com with all details of the issue.
Simply send an email attaching a current CV to Fatma.Boukraa@thehutgroup.com.
If you would like to discuss working in partnership with Myprotein or are interested in vend and trading opportunities please contact us at trade@myprotein.com
Biggest Online Sports Nutrition Brand Now Offering Partnerships
Formed in 2004, Myprotein has expanded at an incredible rate. Ranked Multiple times in the UK Sunday Times Fast-Track 100 list we are now the world’s biggest online sports nutrition brand and have launched websites all across the world.
Myprotein is now working in partnership with independent gyms, sports clubs, sports nutrition distributors, independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.
Partnership terms & process
We have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!
Myprotein provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers’ needs an easy process. You’ll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.
Trade Partnership process
Exploratory meeting to discuss order values, supply needs and carry out due diligence checks
Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.
Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.
All trade business is supplied on an ex-works basis.
It’s that simple. Contact us today to find out more about Myprotein Trade to benefit from working with Europe’s biggest sports nutrition brand!
Trade Partnerships
Tel: +44 161 813 1487
Overseas: +44 845 474 2359
E-mail: trade@myprotein.com